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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: 

Gift cards
Downloadable products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit less the amount of the original shipping cost will automatically be applied to your credit card or original method of payment, within 5 to 7 Business Days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company or bank, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.   If you’ve done all of this and you still have not received your refund yet, please contact us at support@naenaesnaturals.com

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to support@naenaesnaturals.com and send your item to: 13017 Wisteria Dr., #347, Germantown, MD 20874, United States.

Gifts
 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
 

To return your product, you should mail your product to: 13017 Wisteria Dr., #347, Germantown, MD 20874, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: This return policy is applicable to items purchased only at www.naenaesnaturals.com. We are not affiliated with or responsible for the return policy of other retailers, including those online and offline. Any items you wish to return that were not purchased via www.naenaesnaturals.com must be returned to the retailer from which you originally purchased them. Any questions about another retailer's return policy should be directed to the retailer from where you originally purchased. We are unable to accept returns from other retailers and the return policy found at www.naenaesnaturals.com will not be applicable to items purchased from other retailers.