Please allow 48 hours for order processing, not including the weekend or holidays. Once your order is processed, we will begin preparing your order. Your order will be shipped within 5 to 7 Business days after the 48 hour processing time, via USPS. Free Delivery Confirmation is included with each shipped package.
Shipping times are an estimate & may be subject to USPS delays. Nae Nae’s Naturals® is not responsible for delayed shipping on the part of USPS and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier's part.
Incorrect Shipping Address Policy
- The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
- We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at firstname.lastname@example.org with the correct shipping address before your shipping label is created.
- Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery, NO REFUNDS will be provided.
- There may be additional charges to Re-ship. (Shipping Charges are Non-Refundable)
Returned To Sender Policy
- If a package is returned to Nae Nae’s Naturals® due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery, due to an unsecured location and the customer was not available for delivery, the customer will be responsible for the cost of Nae Nae’s Naturals® to reship the package back to them, as well as, any additional delivery cost No Refunds will be provided.
- Nae Nae’s Naturals® is not responsible for packages delivered incorrectly or lost due to incorrect/incomplete shipping information or unsecured locations provided by a customer.
- No refunds will be provided if any part of the address is incorrect or the delivery location is not secure.
Lost Or Stolen Package Policy
If your package is lost or stolen, we are so sorry to hear that! Please see below:
- Customer must notify Nae Nae's Naturals of the Lost/Stolen order within 5 Business Days of the delivery date.
- Nae Nae’s Naturals® is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. The customer is responsible for providing a secure delivery location at the time of ordering.
- Upon customer inquiry, Nae Nae’s Naturals® will confirm delivery to the provided address, date of delivery, as well as, tracking & shipping carrier information for the customer to investigate.
- If after the customer has directly contacted the carrier, and the carrier is unable to locate the missing package, please contact us at email@example.com with the case number provided from the carrier and we will further assist.
Damaged Order Policy
If your product arrived damaged, we are so sorry about that! Please send an email with a photo of your damaged product in it's original packaging along with the shipping box to firstname.lastname@example.org within 5 Business days of receipt. We will be happy to further assist you.